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Frequently Asked Questions (FAQ)
Use your student admission number as the username and the default password provided by the Directorate of e-Learning (ODeL). If you face challenges, click “Forgot Password” or contact the ODeL Helpdesk.
Click
“Forgot
Password” on the login page, enter your registered email (University Email), and
follow the reset instructions. If this fails, contact the ODeLHelpdesk for assistance.
Use
the “Search
Courses” option. If self-enrollment is available, click “Enroll.”
Otherwise, follow your lecturer’s instructions or request support from ODeL.
Go
to “My
Courses” on your dashboard. If a course is missing, confirm
enrollment with your lecturer or the ODeL Helpdesk.
Lecturers
may provide an attendance register or a check-in activity
within the course. Always follow instructions in class announcements.
Click
the Zoom,
Google Meet, or BigBlueButton link provided in your course.
Ensure your internet, microphone, and camera are working before joining.
Open
your course, click the assignment link, upload your
file, and click “Submit.” Always check deadlines and confirm
submission.
Click
the quiz
activity, follow the instructions, and submit when complete.
Check the time limit
and confirm submission before exiting.
Lecturers
upload notes,
slides, and readings under each course section (look for
“Resources” or “Files”).
Yes.
The portal is mobile-friendly. Log in via your browser or use the
Moodle
Mobile App with Kisii University’s portal link.
Yes.
Use “Customize
Dashboard” to rearrange blocks and personalize your learning
space.
Report
issues via the Technical Support link on the portal or contact the
ODeL
Helpdesk for login, access, or system errors.
Email:📧 elearning@kisiiuniversity.ac.ke or Contact: ODeL Helpdesk.
The Directorate of e-Learning (ODeL) team
is ready to assist you.